Refund & Cancellation Policy
We want every customer to have a smooth and transparent shopping experience.
Our goal is to ensure satisfaction with every order placed on our website.
Order Cancellation
• Orders can be cancelled within 24 hours of placing the order, as long as they have not been shipped.
• Once an order is shipped, cancellation will not be possible.
• To request cancellation, contact our support team with your order ID.
Refund Policy
Refunds are issued under the following conditions:
| Reason | Eligibility |
|---|---|
| Damaged product received | Yes, after verification |
| Wrong item delivered | Yes |
| Package missing items | Yes |
| Customer changed mind | Not eligible after shipping |
| Customer entered wrong address | Not eligible |
Conditions for Refund
• Product must be unused and in original packaging
• Complaint must be raised within 48 hours of delivery
• Proof (photo/video) may be required for damage/issue verification
Once approved, the refund will be processed to the original payment method within 7–10 working days.
Non-Returnable Items
For hygiene and safety reasons, certain products are non-returnable once opened or used.
(Example: personal-use items, consumable goods, safety-sealed products)
Delivery Issues
If the courier marks the order as delivered but you did not receive it, please inform us within 24 hours so we can investigate with the logistics partner.
Contact Support
For any refund or cancellation request, please contact us with your order details and issue description.
Our team will assist you promptly.